The Certificate II in Community Services, provides an introduction to work in the community services industry. This is qualification is for those who are considering work in the community services sector or who have recently obtained an entry level position in a community services organisation. It is not specific to andy particular area of community services.
It may also serve as a basis for workplace entry training for people with a disability seeking employment in business services or open employment in the community sector.
This program has been specifically designed for people with Indigenous backgrounds or working in indigenous communities.
There are 9 units of competency within this qualification.
Unit of Competency
|HLTWHS001 Participate in workplace health and safety||This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others.|
|CHCDIV001 Work with diverse people||This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.|
|CHCCOM005 Communicate and work in health or community services||This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.|
|CHCCOM001 Provide first point of contact||This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.|
|BSBWOR202 Organise and complete daily work activities||This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.
It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.
|FSKDIG03 Use digital technology for routine workplace tasks||This unit describes the skills and knowledge required to use digital technology to undertake routine workplace tasks.|
|FSKLRG11Use routine strategies for work-related learning||This unit describes the skills and knowledge required to identify own learning goals and needs, and develop a formal learning plan to participate in a vocational or workplace learning environment.|
|FSKLRG09Use strategies to respond to routine workplace problems||This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems.|
On the successful assessment results of all the 9 units of competency, you will be issued with the qualification CHC22015 Certificate II in Community Services.
For partial completion of this qualification, you will be issued with a Statement of Attainment indicating completed Units of Competency. Where applicable, Statement of Attainment will state the status of “Employability Skills.”
Who can undertake the training?
Students must be at least 18 years of age.
Students are required to undertake a pre-training review including a Language, Literacy, and Numeracy test prior to commencing the training, to ensure the correct supports are in place prior to training, if necessary.
The pre-requisites for this course are:
How often do the courses run and what is their duration?
Courses are run regularly throughout the year. Please call 1800 MATRIX for exact course dates or to arrange a course for your students.
Normal operating hours are: between the hours of 9am and 5pm.
This course will be delivered over a minimum of 10 months using online and face to face methodologies:
Classrooms sessions (training/assessment) = 3 blocks of 4 days (96hrs)
Online = 4wks (expectation – approx 2hrs per week with possible additional to prepare and completed applied assessment)
The course is delivered with both theory and practical elements and is completed via a simulated work environment. The delivery of training will include a mixture of classroom delivery, online mentor support, and work to be sourced from your workplace.
Assessment is used to provide you with feedback on your progress and to measure your skills and knowledge against the training qualification requirements and those of the industry. The assessment process will include written and practical presentations, observation and classroom participation and will require some time away from the training rooms completing assignments and self-paced exercises.
How much will it cost?
Please phone Leonie Dickinson, RTO Manager on 1800 MATRIX (628749) or send us an email.
For re-issuance of Certificates and Statements of Attainments the student will be charged ($50.00) per document required. Payment for the re-issuance of such documents is required prior to the re-issuance occurring by Matrix on Board Training.
RTO Provider No:110079