CHC32015 – Certificate III in Community Services

CHC32015 - Certificate III in Community Services Work

The Certificate III in Community Services, is a broad-based qualification with a focus on either community services work or community development work. Some occupational titles or employment opportunities may include:

  • Community care worker
  • Financial capability worker
  • Client contact worker
  • Support worker
  • Aboriginal or Torres Strait Islander community development worker
  • Neighbourhood centre worker or a Youth worker
  • Community care worker or a Residential support worker
  • Youth housing support worker
  • Indigenous youth worker or an intake and referral worker (Aboriginal)
  • Youth case worker or a Juvenile Justice court officer or a Juvenile Justice officer

There are 12 units of competency within this qualification. There are five compulsory units, plus seven electives from the Community Services Training Package (CHC).

Unit of Competency             Unit Description

Compulsory Units

CHCDIV001 Work with diverse people This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
HLTWHS002 Follow safe practices for direct client care This unit describes the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
HLTWHS006 Manage personal stressors in the work environment This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
CHCCCS016 Respond to client needs This unit describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.
CHCCOM005 Communicate and work in health or community services This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

Elective Units

CHCCOM001 Provide first point of contact The knowledge and skills required to work within a community development framework.
CHCCOM302D Communicate appropriately with clients and colleagues The knowledge and skills required to exercise effective communication skills in the workplace.
CHCCS308B Provide first point of contact This unit describes the knowledge and skills required to follow organisation guidelines in the exchange of routine information with clients, to establish a priority of needs, and identify and to respond to their immediate needs including the providing information about services available
CHCCS412E Deliver and develop client services Describes the knowledge and skills required to meet the specific needs of a broad range of existing and new clients within a defined framework.
CHCCM401D Undertake case management Describes the knowledge and skills required to participate in carrying out specific activities in a case/care plan.
CHCEDU005 Work with clients to identify financial literacy education needs This unit describes the skills and knowledge required to work in the community and health sector with target groups and individuals to identify their financial literacy education requirements.
CHCEDU006 Improve clients fundamental financial literacy skills This unit describes the skills and knowledge required to provide education for individual clients or groups to strengthen fundamental financial literacy skills in order to address identified needs, goals and priorities in relation to personal financial management.
CHCEDU007 Provide group education on consumer credit and debt Describes the skills and knowledge required to educate clients in basic financial literacy concepts relating to debt and consumer credit.

Qualification issued
On the successful assessment results of all the 12 units of competency you will be issued with the qualification CHC32015 Certificate III in Community Services Work.

For partial completion of this qualification, you will be issued with a Statement of Attainment indicating completed Units of Competency. Where applicable, Statement of Attainment will state the status of “Employability Skills.”

Further study pathway
The Certificate IV in Community Services is the next pathway. Alternatively, some skills and knowledge are transferable across these three sectors at Certificate IIII and IV levels. These three sectors include:

  • Aged care
  • Home and Community Care
  • Disability

Who can undertake the training?
There are no formal pre-requisites for this skill set, but our entry requirements are that students are currently working in a community services role.

How often do the courses run and what is their duration?
This course is run in the classroom which we currently do only on a demand driven basis. Please contact us for further information.

The duration of the course is twelve (12) months.

How is the course trained and assessed?
Training and assessment will be conducted by a qualified Trainer and Assessor from the community sector.

The course is delivered and assessed in a classroom environment.

Assessment is used to provide you with feedback on your progress and to measure your skills and knowledge against the training qualification requirements and those of the industry. The assessment process will include written and practical presentations, observation and classroom participation and will require some time away from the training rooms completing assignments and self-paced exercises.

Further information
Classroom delivered courses are run on a demand driven basis so costs can vary.

Please contact the training coordinator on 1800 MATRIX or send us an email for more details.

Other fees
For re- issuance of Certificates and Statements of Attainments the student will be charged ($50.00) per document required. Payment for the re-issuance of such documents is required prior to the re-issuance occurring by Matrix on Board Training.

RTO Provider No:110079

Comments on this entry are closed.