BSB20115 Certificate II in Business

BSB20115 Certificate II in Business

The Certificate II in Business is a nationally accredited qualification and is designed to support individuals who want to learn basic and practical administration skills.  Our course aims to teach you the basics of working in a business environment, such as learning about answering phones, operating office equipment, communicating with other workers and customers, using computers to create documents and sending emails.

You will build skills in reading, writing, communication and working with computers.

There are 12 units of competency within this qualification.  We offer the core unit and the 11 electives listed below.

Core Unit

Unit Summary

BSBWHS201 Contribute to health and safety of self and others This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents.

Elective Units

BSBCUS201  Deliver a service to customers This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level.
BSBINN201 Contribute to workplace innovation This unit describes the skills and knowledge required to make a pro-active and positive contribution to workplace innovation.
BSBCMM201  Communicate in the workplace This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.
BSBITU211 Produce digital text documents This unit describes the skills and knowledge required to correctly operate word processing applications in production of workplace documents.
BSBITU213  Use digital technologies to communicate remotely This unit describes the skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging.
BSBSUS201 Participate in environmentally sustainable work practices This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.
BSBWOR202 Organise and complete daily work activities This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.
BSBWOR203 Work effectively with others This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
BSBWOR204 Use business technology This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.
ICTICT103 Use, communicate and search securely on the internet This unit covers the skills and knowledge required to connect to the internet, securely send and receive emails, search the internet using web browsers and interact securely and in a socially responsible manner with a range of different internet sites.
ICTICT104 Use digital devices This unit describes the skills and knowledge required to use a range of digital devices, such as a digital camera, video camera, or personal digital assistant (PDA) device.

Download a copy of the course flyer BSB20115

Entry requirements

This course has no formal educational requirements but we require that student’s must be 18 years or over when the course starts and complete a pre-training review.

Pre-Training Review

To assist us and our students in determining whether a course is suitable, and if there are any additional supports required we assess all students language, literacy and numeracy by asking you to undertake a review prior to your enrolment.

Course Details

  • Face to face delivery over a minimum of 10 months
  • Classroom sessions run providing trainer led delivery using a combination of learning styles including group activities, discussion, role-play.
  • Assessments are conducted throughout the course incorporating written and observation methods
  • 3 blocks of 4 days training are scheduled but we allow for flexibility in this schedule as we like to work with our clients to facilitate a productive learning program for students

Courses run throughout the year please contact our head office for more details or to arrange a course for your staff.  Download our course outline for a copy of all the details.

RPL and Credit Transfer

We recognise statements of attainment issued by other training organisations from students and will provide credit transfers for units that have already been completed.

We also offer recognition of prior learning (RPL) for the units we offer within this course. For more details on RPL and how to apply please download our Guide to RPL handbook.

Fees and Charges

Certificate II in Business BSB20115 course fee is $3200 per person*.
Recognition of Prior Learning fees are:
$80 application lodgement fee, plus
$1350 full course fee or;
$160 per unit (where the full course is not assessed).
* discounts can be offered where organisations enrol 2 or more students

Matrix are able to offer a limited number of Government funded traineeship places, for this course where students are based in the NT. There is an eligibility criteria that must be met to qualify for one of these places, please contact Leonie Dickinson on 1800 MATRIX (628749) or make an online enquiry via our contact us page.

Other Fees

For re-issuing Certificates and Statements of Attainment students will be charged $50.00 per document required. Payment is required prior to the documentation being re-issued.


This course is part of the Community Services training package and on successful completion of all the required units you will be issued with a nationally recognised qualification.

Partial completion of the qualification we will provide you with a Statement of Attainment indicating the completed units of competency.

Study Pathways

After successful completion of this qualification further study pathways can be continued at level III and onto level IV following a business pathway or moving into a range of other areas of study such as Community Services, Health or Disability.  There are many options at this level, take a look at the website for further information about career progression and personal study and see what interests you.

RTO Provider No:110079

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