CHC32015 – Certificate III in Community Services

CHC32015 Certificate III in Community Services

The Certificate III in Community Services is a nationally accredited qualification with a broad focus that prepares learners for roles within the community sector providing person centred support services in community organisations.  Our qualification is aimed at those who are considering work in the community services sector or who have recently started an entry level position in a community services organisation.

This course has been specifically designed for people with indigenous backgrounds or who work with indigenous communities.

The course provides underpinning knowledge and skills for working and communicating in the community services industry, dealing with diversity, greeting clients and responding to needs whilst also introducing skills in organisation, dealing with workplace problems, digital technology and the internet.

There are 12 units of competency within this qualification.  We offer the 5 core units and 7 elective units. All students must complete the general electives but can choose one of the three elective streams as listed below.

Core Units

Unit Summary

CHCDIV001 Work with diverse people This unit covers the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
HLTWHS002        Follow safe practices for direct client care This unit covers the skills and knowledge required for a worker to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients. It has a focus on maintaining safety of the worker, the people being supported and other community members.
HLTWHS006 Manage personal stressors in the work environment This unit covers the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
CHCCCS016          Respond to client needs This unit covers the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.
CHCCOM005        Communicate and work in health or community services This unit covers the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

General Electives

CHCCOM001         Provide first point of contact This unit covers the skills and knowledge required to greet clients and exchange routine information, to prioritise the individuals needs, and to respond to immediate needs.
CHCCCS005          Conduct individual assessments This unit covers the skills and knowledge required to prepare for, conduct and report on an assessment of a persons need for support services using established processes and tools.
CHCPRP001          Develop and maintain networks and collaborative partnerships This unit covers the skills and knowledge required to identify networking and collaboration needs and develop formal and informal partnerships to enhance service delivery and improve professional practice.
CHCCDE003 Work within a community development framework This unit covers the skills and knowledge required to work in within a community development framework.

Youth Work

CHCYTH009        Undertake case management This unit covers the skills and knowledge required to devise, set up, co-ordinate, deliver and evaluate activities and programs for individuals and groups.
CHCYTH001          Engage respectfully with young people This unit covers the skills and knowledge required to communicate effectively with young people (aged 12-25 years) in work roles with a specific focus on young people.
CHCYTH003        Support young people to create opportunities in their lives This unit covers the skills and knowledge required to assist young people to identify the challenges and opportunities in their lives to work towards their goals on an individual or group level.

Case Work 

CHCADV001  Facilitate the interests and rights of clients This unit covers the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.
CHCCOM002 Use Communication to build relationships This unit covers the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
FSKDIG03 Use digital technology This unit covers the skills and knowledge required to use digital technology to undertake routine workplace tasks.
Financial Literacy Education
CHCEDU005        Work with clients to identify financial literacy education needs This unit covers the skills and knowledge required to work in the community and health sector with target groups and individuals to identify their financial literacy education requirements.
CHCEDU006      Improve clients’ fundamental financial literacy skills This unit covers the skills and knowledge required to provide education for individual clients or groups to strengthen fundamental financial literacy skills in order to address identified needs, goals and priorities in relation to personal financial management.
CHCEDU007      Provide group education on consumer credit and debt This unit covers the skills and knowledge required to work in the community services and health sector with target groups and individuals to identify their financial literacy education requirements.

Entry requirements

This course has no formal educational requirement but we require that student’s must be 18 years or over when the course starts and completed a pre-training review.

Pre-Training Review

To assist us and our students in determining whether a course is suitable, and if there are any additional supports required we assess all students language, literacy and numeracy by asking you to undertake a review prior to your enrolment.

Course Details

  • Face to face delivery over a minimum of 10 months
  • Classroom sessions run providing trainer led delivery using a combination of learning styles including group activities, discussion, role-play.
  • Assessments are conducted throughout the course incorporating written and observation methods
  • 3 blocks of 4 days training are scheduled but we allow for flexibility in this schedule as we like to work with our clients to facilitate a productive learning program for students

Courses run throughout the year please contact our head office for more details or to arrange a course for your staff.  Download a copy of our course outline for a copy of all the details.

RPL and Credit Transfer

We recognise statements of attainment issued by other training organisations from students and will provide credit transfers for units that have already been completed.

We also offer recognition of prior learning (RPL) for the units we offer within this course. For more details on RPL and how to apply please download our Guide to RPL handbook.

Fees and Charges

Certificate III in Community Services CHC32015 course fee is $5700 per person*.
Recognition of Prior Learning fees are:
$80 application lodgement fee, plus
$1650 full course fee or;
$160 per unit (where the full course is not assessed) and $135 per unit for the FLE skill set units.
* discounts can be offered where organisations enrol 2 or more students

Matrix are able to offer a limited number of Government funded traineeship places, for this course where students are based in the NT. There is an eligibility criteria that must be met to qualify for one of these places. please contact Leonie Dickinson at our head office or make an online enquiry via our contact us page.

Other Fees

For re-issuing Certificates and Statements of Attainment students will be charged $50.00 per document required. Payment is required prior to the documentation being re-issued.

Accreditation

This course is part of the Community Services training package and on successful completion of all the required units you will be issued with a nationally recognised qualification.

Partial completion of the qualification we will provide you with a Statement of Attainment indicating the completed units of competency.

Study Pathways

After successful completion of this qualification further study pathways can be continued in Community Services at level IV such as the Certificate IV in Community Services or you may choose to specialise in a particular industry area, such as youth work, mental health or disability.   There are many options at this level, take a look at the website https://www.myskills.gov.au/ for further information about career progression and personal study and see what interests you.

RTO Provider No:110079

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