CHC22015 – Certificate II in Community Services

CHC22015 Certificate II in Community Services

The Certificate II in Community Services is a nationally accredited qualification and is designed to provide you with an introduction into the community services industry.  Our qualification is aimed at those who are considering work in the community services sector or who have recently started an entry level position in a community services organisation.

This course offered by Matrix is suited to all workers from all backgrounds. However, it has been specifically designed for people with indigenous backgrounds or who work with indigenous communities.

The course provides underpinning knowledge and skills for working and communicating in the community services industry, dealing with diversity, greeting clients and responding to needs whilst also introducing skills in organisation, dealing with workplace problems, digital technology and the internet

There are 9 units of competency within this qualification.  We offer the 5 core units and 4 elective units listed below.

Core Units

Unit Summary

HLTWHS001 Participate in workplace health and safety This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others.
CHCDIV001 Work with diverse people This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
CHCCOM005 Communicate and work in health or community services This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
CHCCOM001 Provide first point of contact This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.
BSBWOR202 Organise and complete daily work activities This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.

Elective Units

FSKDIG03 Use digital technology for routine workplace tasks This unit covers the skills and knowledge required to use digital technology to undertake routine workplace tasks.
FSKLRG09 Use strategies to respond to routine workplace problems This unit covers the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems.
FSKOCM07 Interact effectively with others at work This unit covers the skills and knowledge required to interact with other – external clients and internal staff, such as giving or responding to spoken word instructions, responding to customer queries and complaints, negotiating with co-workers and management, explaining a workplace procedure, or taking phone calls from general public or internal staff.
ICTICT103 Use, communicate and search securely on the internet This unit covers the skills and knowledge required to connect to the internet, securely send and receive emails, search the internet using web browsers and interact securely and in a socially responsible manner with a range of different internet sites.


Entry requirements

This course has no formal educational requirements but we require that student’s must be 18 years or over when the course starts and complete a pre-training review.

Pre-Training Review

To assist us and our students in determining whether a course is suitable, and if there are any additional supports required we assess all students language, literacy and numeracy by asking you to undertake a review prior to your enrolment.

Course Details

  • Face to face delivery over a minimum of 10 months
  • Classroom sessions run providing trainer led delivery using a combination of learning styles including group activities, discussion, role-play.
  • Assessments are conducted throughout the course incorporating written and observation methods
  • 3 blocks of 4 days training are scheduled but we allow for flexibility in this schedule as we like to work with our clients to facilitate a productive learning program for students

Courses run throughout the year please contact our head office for more details or to arrange a course for your staff.  Download our course outline for a copy of all the details.

RPL and Credit Transfer

We recognise statements of attainment issued by other training organisations from students and will provide credit transfers for units that have already been completed.

We also offer recognition of prior learning (RPL) for the units we offer within this course. For more details on RPL and how to apply please download our Guide to RPL handbook.

Fees and Charges

Certificate II in Community Services CHC22015 course fee is $3200 per person*.
Recognition of Prior Learning fees are:
$80 application lodgement fee, plus
$1350 full course fee or;
$160 per unit (where the full course is not assessed).
* discounts can be offered where organisations enrol 2 or more students

Matrix are able to offer a limited number of Government funded traineeship places, for this course where students are based in the NT. There is an eligibility criteria that must be met to qualify for one of these places, please contact Leonie Dickinson on 1800 MATRIX (628749) or make an online enquiry via our contact us page.

Other Fees

For re-issuing Certificates and Statements of Attainment students will be charged $50.00 per document required. Payment is required prior to the documentation being re-issued.


This course is part of the Community Services training package and on successful completion of all the required units you will be issued with a nationally recognised qualification.

Partial completion of the qualification we will provide you with a Statement of Attainment indicating the completed units of competency.

Study Pathways

After successful completion of this qualification further study pathways can be continued in Community Services at level III and onto level IV such as the Certificate III in Community Services or you may choose to specialise in a particular industry area, such as youth work, disability, alcohol and other drugs or mental health.

RTO Provider No:110079

Comments on this entry are closed.