Our Training Guarantee

Our Training Guarantee

Training guarantee

Once a student has commenced a training program, we agree to work together with them to produce a unified approach in the achieving of the relevant qualification they are undertaking.

Our responsibilities

Matrix on Board Training will:

  • ensure students have equal access and opportunities to enable them to achieve their desired outcomes
  • ensure all students are treated as adult learners
  • develop a learning environment which is positive, safe, encouraging and accepting of individual differences
  • provide students with timely and accurate information about your competency, referral and support services for students to achieve their desired outcomes
  • maintain a learning environment free from harassment and discrimination
  • ensure all students engaged with MoB Training are entitled to fair, just and timely action in order to resolve appeals and/or complaints
  • ensure all operations are practices follow the Access and Equity principles
  • maintain high professional standards in the delivery of education and training services, and which safeguard the educational interests and welfare of students
  • recognise other qualifications issued by other Registered Training Organistions
  • monitor and assess the performance and progress of students
  • market educational services with integrity
  • supply accurate, relevant and up-to-date information to prospective students.
  • prior to enrolment provide students with information regarding:
    • application processes and selection criteria
    • fees and costs involved in undertaking the training program
    • procedures for the safeguarding of fees (if applicable)
    • fee refund policy
    • qualifications to be issued on completion of program/unit of competency
    • assessment procedures, including Recognition of Current Competency (RCC) and Recognition of Prior Learning (RPL);
    • complaints procedures;
    • facilities and equipment;
    • student support services.
  • conduct an annual internal audit of all education and training activities
  • seek, collect and analyse student and other stakeholder feedback and make necessary changes in regard to that feedback.

Student responsibilities

As a student in this training program, it is important to:

  • participate in the training program and respect the rights of other students and staff
  • participate in the activities (class based and online) to promote learning
  • complete any written or assessment tasks relating to your training by within the designated timeframe actively engage with your mentor and workplace supervisor
  • inform your trainer who will assist you where possible if you are having difficulties with your work or you feel you need extra help or support
  • return trainer’s and mentor’s messages or telephone calls
  • communicate any concerns regarding assessment outcomes using the appeals process

Complaints and appeals

Students have access to Matrix on Board Training complaints and appeals process. The complaints and appeals policy and procedure ensures that fair and equitable processes are implemented for any complaints or appeals against Matrix on Board Training.

Contact Student Services Administration on (03) 9320 0700 for a Complaints or Appeal Policy and Procedure and Forms.

Commitment to equity

All Matrix on Board Training staff will adhere to the principles and practices of equity in education and training; they will treat every student fairly and without discrimination. Matrix on Board Training has procedures in place to ensure any student concerns are dealt with immediately and appropriately.
Matrix on Board Training acknowledges its legal obligations under State and Federal equal opportunity law, including:

  • The Racial Discrimination Act, 1975 (Commonwealth)
  • The Sex Discrimination Act, 1975 (Commonwealth)
  • Disability Discrimination Act, 1992 (Commonwealth)
  • The Equal Opportunity Act, 1995 (Victoria)

Occupational Health and Safety (OH&S)

Matrix on Board Training complies with all relevant Occupational Health and Safety legislation. Trainers will actively take steps to identify hazards that could cause harm to students in the training room and learning environment. Where possible, the trainers will take action to remove or control these hazards, and will report the hazard to the appropriate on site personnel.

Where practicable, students must take responsibility for their own health and safety and that of their fellow students, or employees. This means students must follow all safety rules, procedures and the instructions of their trainer while in attendance at Matrix on Board Training premises.

Matrix on Board Training has a number of processes to provide a safe and secure learning environment to all students. These include hours of operation and access to staff to assist students where required.


In accordance with our privacy policy, we are committed to protecting the privacy and personal information of all our students.  Except as required under the VET Qualify Framework Standards for NVR Registered Training Organisations, Government contracts or by law.  Information about a participant will not be disclosed to a third party without the consent of the participant.

Access to student records

Students may access their personal records held by Matrix on Board Training at any time. Students may contact student administration to discuss a suitable time to view their file and access will only be granted once a student can confirm their identification.

Student support services

Being a student is exciting, but it can also be challenging. All staff can be approached to gain advice on academic and personal issues. Staff at Matrix on Board Training will offer professional and confidential advice in areas where they can help and will ensure that all efforts are taken to ensure a positive learning experience is achieved.

The student Administrator is able to provide links to external sources of support where the staff at Matrix on Board Training are not qualified or it is in the student’s best interests to seek professional advice.

Recognition of prior learning (RPL) and credit transfer (CT)

Australian Qualifications and Statements of Attainments that have been issued by any other Registered Training Organisation (RTO) will be recognised by Matrix on Board Training.

Recognition of Prior Learning (RPL) is the acknowledgment of skills and knowledge obtained through formal training, work experience and/or life experience. The purpose of this process is to identify and assess previously acquired skills and knowledge against the required competency standards.

For Information and documentation regarding the application procedure for RPL and/or Credit Transfers contact Student Services Administration.

Language literacy and numeracy

Matrix on Board Training recognises that reading, writing, listening, speaking and understanding mathematical concepts and processes are integral skills required for work and are therefore an important component of training. As all students are individuals with different life experiences, literacy and numeracy skills vary.

As part of the enrolment process, the student will need to complete a language, literacy and numeracy (LLN) pre-training review which will be used to assess the LLN ability of the student. Some students may be referred on for special help as required.

Trainer and assessor

Trainers and assessors are selected for their professional qualifications and their current industry experience.  All MoBT training and assessment staff have relevant industry experience relating to the units / courses that they are delivering and assessing in.

All trainers and assessors as a minimum hold the Certificate IV in Training and Assessment (TAE) or equivalent.

Trainers and assessors are selected for their professional qualifications and their current industry experience.  All MoBT training and assessment staff have relevant industry experience relating to the units / courses that they are delivering and assessing in.

All trainers and assessors as a minimum hold the Certificate IV in Training and Assessment (TAE) or equivalent.


Matrix on Board is a Registered Training Organisation RTO No. 110079


The MoBT assessment process aims to be fair, valid, reliable and equitable for all students.  Assessment of student achievement can be done in a number of ways depending on the course.  Details of the assessment procedures for each course are provided to students on commencement of the course and with each assessment tool handed out.

Qualifications and statements of attainment

Students who are enrolled in a vocational competency-based unit or skill set and who successfully demonstrate competency against the national standards they will receive a Statement of Attainment.  If a full course is successfully completed leading to a nationally accredited qualification, a Qualification (Certificate) and Statement of Results will be issued.

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